Products: Consultancy

Service And Parts Process

Customers’ demands with respect to service and repair have never been so high. It is the Dealership role to ensure that customers’ needs are met and satisfaction kept at a high level.

To achieve this, watertight processes need to be in place in both the Service and the Parts department to ensure that satisfaction is achieved.

We provide full assistance in all areas of best practice definition and implementation including:

  • Workshop loading
  • Customer handling
  • Workshop management
  • Parts pre-ordering – pre-picking
  • Parts stock management
  • Service handover
  • Customer retention
  • Service and parts marketing

“Practise, Practise, Practise.”