Products: Business Training

Customer Handling – Face To Face Skills

Never under-estimate the power of the first impression. All dealer staff need to command effective customer handling skills and contribute in a positive way to the perception the customer has of the dealer.

Remember:

  • First impressions do count
  • All staff need to be able to communicate effectively
  • Technicians increasingly are encouraged to deal direct with customers
  • We live in a retail world and customers expect high standards

We can provide full training support for all of your staff to make sure that the impression that you give is the right one.

“It’s all about people!”