Products: Business Training

Telephone Techniques

The telephone is not only the first point of contact the customer has with the business but also it is the means by which the customer relationship is managed.

Telephone techniques is much more than answering before the third ring in a professional way. Our skilled consultants help your staff understand the key elements required to ensure that your telephone communications are professional and clear.

We provide:

  • Telephone training and coaching on site at your dealership
  • Role practice session in a safe environment away from the pressures of business
  • Coaching support to put the new techniques into practice
  • Telephone mystery shop to monitor progress

“Do you answer the phone to stop it ringing – or to help someone?”