What it is
Instant Feedback is a web-based system which helps you gain valuable feedback from potentially all of your customers helping to improve satisfaction and retention for your business.
Typically feedback systems rely upon the customer choosing to leave their views relating to a particular sale or service experience. This approach often results in customers choosing to opt-out if the experience was acceptable with many customers only leaving feedback if the service was deemed to be exceptional and worthy of a mention or alternatively very poor. This means that many businesses rely upon a very small sample of their total customers to measure customer satisfaction.
Instant Feedback obtains customer views at the end of the customer experience prior to them leaving, this gives you the business owner, the following benefits:
- The opportunity of gaining feedback from all of your Customers.
- True Customer feelings at the time of the experience and not days or sometimes weeks later.
- Instant feedback to your team giving daily, monthly and year to date performance together with live comments from your customers.
- Managers need to react quickly if the Customer is less than completely satisfied, text and email Hot Alerts will inform you if your customers are unhappy giving you time to speak to them before they leave.
What it does
Instant Feedback has become the market leader for point of exit experience measurement and is used in many of the UK’s leading dealers with Dealers in the Middle East and North Africa also benefitting from its use.
Used in both the Sales and Service Departments at the point of handover, Instant Feedback has helped dealers improve their customer satisfaction rating and in turn customer retention.
Key Benefits include:-
- Feedback is provided to all staff via the internal Brower Dashboard.
- Hot Alert emails and text messages alerting Managers when the customer is less than extremely satisfied so that the customer can be managed PRIOR to them leaving the Dealership.
- The ability to change questions and content to reflect the individual dealership needs.
- The ability to measure first visit views, test ride satisfaction and recapture lost sales.
- Group reporting and Dealership comparisons.
- Helps to keep Service and Sales staff focus upon the importance of delivering great service to all customers every time.
- Customers will give honest feedback if used as part of the handover process.
Many other options are available contact us now with your specific requirements and we will respond in an instant.
